On successful login, the agent will hear the message Agent logged in!.When prompted, quickly type in the Passcode, and then the pound key ( #).Quickly type in the Agent Number, and then the pound key ( #).Click on the Zoiper Keypad button to expand the keypad.Please enter your Agent Number followed by the hash key ( #)” The screen should change to display a connection status, and the agent should hear:.
#Zoiper call code
If the timeout is reached or either code is entered incorrectly too many times, the call will be disconnected, and the agent must begin the login process again. Note: The ContactNow connection service provides about 45 seconds each to enter the Agent Number and Passcode. From the Contacts tab in Zoiper, click on the new ContactNow contact to expand the window.Step 3: Connect Zoiper to the ContactNow Service The agent should note their Agent Number and Passcode (they are the same number).It will not log an agent in to ContactNow. This step only displays connection information. Select Softphone and then click Connect.If this first appears as a small gray bar, click to expand it. On successful login to the ContactNow portal, the ContactNow dialer (or 'phone') will appear in the bottom right of the screen, and will show Disconnected status.Step 2: Obtains the Agent Number and Passcode Log in to the ContactNow portal using credentials supplied by a ContactNow administrator.Step 1: Log in to the ContactNow web portal Connect Zoiper to the ContactNow Service.
Once Zoiper is properly configured, an assigned agent will need to perform the following steps to begin using the ContactNow service:
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